Terms & Conditions

Effective date: 02.03.2026.
Note: by submitting a request on the website, via WhatsApp, Telegram, or email, you confirm your agreement with these Terms.

1. Terms and definitions

• Client — a person submitting a request/order for a trip.
• Trip — a passenger transportation service or hourly chauffeur assistance in a vehicle.
• Route — a path from point A to point B, or a set of stops within the hourly service.
• Confirmation — agreement on the price/terms and confirmation by the Service that the trip can be provided.
• No-show — the client’s no-show at the agreed time/place without contact and/or the inability to start the trip due to the client’s fault.

2. Service description

Milan Elite Transfer provides the following services:

• Private transfer (one way) — transportation from point A to point B.
• Airport transfer — transfers to/from airports (for example: Malpensa, Linate, Bergamo) and other locations.
• Hourly chauffeur service — a car with a driver for the selected number of hours (usually 2–24).
• Trips within Milan, Northern Italy, and neighboring regions (including Switzerland/France) on request.

3. How an order is placed and when it is considered confirmed

You can submit a request via the website (booking form), and also contact us via WhatsApp, Telegram, or email.

Important rule: a trip is considered booked only after our confirmation, where we specify: the route/vehicle class (Business / Premium / SUV or equivalent), the date and time, waiting terms, and the price or calculation method.

Before confirmation, the request is treated as an inquiry and does not guarantee that a vehicle will be provided at the specified time.

4. Pricing, cost calculation, and the absence of a “fixed price list”

We work with a transparent confirmation model: the price depends on the route, time, vehicle class, the number of passengers and luggage, the need for a child seat, stops, and pickup specifics (airport/hotel/event).

Therefore, the website may not have a single fixed price list for all destinations. However:

• The price and terms are agreed before the trip.
• We follow the no hidden fees principle: if additional terms arise (waiting beyond the included time, extra stops, etc.), this is agreed in advance or confirmed in a separate message.

5. Payment

The payment method is agreed upon at confirmation (for example: bank transfer, card/link, cash — depending on the scenario and route). In some cases (long-distance routes, high demand, corporate trips), an advance payment may be required.

If the client needs accounting documents (for companies, agencies, hotels), this must be stated in advance at confirmation.

6. Airport pickup and waiting time

For airports (Malpensa / Linate / Bergamo, etc.), we agree on the terminal and meeting point in advance. Meet & Greet with a sign is available on request.

• Standard waiting time may be included — exact terms are specified in the confirmation.
• If the flight is delayed, the client is advised to share the flight number or the updated arrival time — we will adjust the pickup.
• Waiting beyond the agreed time may be charged additionally — at a rate/terms agreed in advance.

7. Route changes, stops, additional requests

We support a flexible service: stops, changes to the drop-off/pickup point, stops at a hotel/store/restaurant, etc.

• Any route changes may affect the price and travel time.
• We confirm changes via message (WhatsApp/Telegram/email) — so everything remains transparent and predictable.
• For hourly service, stops and waiting are usually included in the service logic, but limitations may also be specified in the confirmation.

8. Client delay, no-show

The client undertakes to arrive at the agreed location on time and be reachable at the provided phone number.

• If the client is running late, they must notify us as early as possible.
• In case of a no-show (absence without contact), the trip may be canceled, and the paid amount may be non-refundable (or partially retained) — depending on the confirmation terms and incurred costs.

9. Trip cancellation and cancellation policy

Cancellation terms are specified at confirmation, as they depend on the time, route, and type of service. Recommended baseline logic (unless otherwise agreed):

• Cancellation 24 hours or more in advance — no fee.
• Cancellation less than 24 hours in advance — cost reimbursement may apply (partial fee).
• Cancellation less than 12 hours in advance or a no-show — a fee of up to 100% of the cost may apply (due to reserved resources).

Important: The actual cancellation rules for your trip are specified in the confirmation. We always try to handle situations fairly, but we must protect the resource (the driver’s time and vehicle reservation).

10. Passengers, luggage, non-standard items

• The client must specify the number of passengers and the amount of luggage.
• If there is a large amount of luggage or non-standard items (stroller, skis, large cases, etc.), we select the appropriate vehicle class.
• If the actual luggage/passengers significantly exceed what was declared, we may offer a change of vehicle/terms or refuse the trip for safety reasons.

11. Child seat

A child seat/booster is provided on request. The client must provide the child’s age and approximate weight. We confirm seat availability when confirming the trip.

12. Conduct rules and safety

• The client must comply with road safety rules (seat belts, proper child seating, etc.).
• Actions that endanger the safety of the driver/passengers/vehicle are prohibited.
• The driver has the right to stop the trip in case of a safety threat or unlawful actions.

13. Liability and limitations

We make every effort to ensure timely pickup and high-quality service; however, we are not responsible for circumstances beyond our control, including (but not limited to):

• traffic, accidents, road closures, traffic restrictions;
• weather conditions and natural events;
• flight delays, changes to airport/train station schedules;
• actions by public authorities, strikes, mass events;
• other force majeure events.

If it is important for the Client to arrive at a strictly fixed time (meeting, flight, event), it is recommended to allow extra time buffer.

14. Force majeure

In the event of force majeure circumstances, the parties are released from liability for partial/complete non-performance of obligations for the duration of such circumstances. We will notify the client if force majeure affects the trip and will propose reasonable options to resolve the situation.

15. Documents, corporate trips, partnerships

Separate service and documentation terms may apply for corporate clients, hotels, agencies, and partners. If you need a contract, recurring service, or accounting documents — please mention this in your request.

16. Personal data

Personal data processing is carried out in accordance with our Privacy Policy. We use the data exclusively to contact the client and organize the trip.

17. Complaint handling procedure

If you have a question about the trip or the service quality, please contact us via your preferred channel. We review requests in good faith and aim to resolve disputes as fairly as possible.

18. Governing law

These Terms are governed by the law of the country where the services are provided (as a rule, Italy), unless mandatory rules provide otherwise. In the event of disputes, the parties seek an out-of-court settlement.

19. Details and contacts

Brand: Milan Elite Transfer
Contacts: +39 (371) 466-5792 / via.horos@gmail.com

20. Changes to the terms

We may update the Terms & Conditions. The current version is always published on the website. By continuing to use the Service, you agree to the applicable version.