Support

Privacy Policy

This policy describes what personal data we collect, how we use it, and how we protect it when providing private transfer and chauffeur service by Milan Elite Transfer.

1. General provisions

Milan Elite Transfer respects users’ right to privacy and complies with the GDPR and European personal data protection laws. By using our website and services, you agree to the processing of data in accordance with this policy.

2. What data we collect

We may collect the following categories of personal data:

  • Name and contact details (phone, email)
  • Trip details: route, date, time, number of passengers
  • Information about luggage and additional requirements
  • Data for corporate service
  • Communications via WhatsApp, Telegram, and email

This data is necessary to organize a safe and high-quality private transfer, airport transfer in Milan, and chauffeur service in Northern Italy.

3. Purposes of data processing

We use the data exclusively for:

  • Confirming and organizing the trip
  • Contacting the client
  • Selecting the vehicle and route
  • Ensuring service safety and quality
  • Corporate service and documentation workflow
  • Improving the service and user experience

4. Legal basis

Processing is carried out on the basis of:

  • User consent
  • The necessity to perform a contract
  • The company’s legitimate interests

5. Data sharing

We do not sell or disclose personal data to third parties. In certain cases, data may be shared with:

  • Drivers and partners to fulfill the trip
  • Payment and technical service providers
  • When required by law

6. Data retention period

Data is stored only for as long as necessary to provide the service, meet accounting requirements, and support clients.

7. Data protection

We apply modern technical and organizational security measures:

  • Encrypted connections
  • Restricted access
  • Server protection
  • Employee access control

8. Cookies and analytics

The website may use cookies for traffic analysis, improving user experience, and marketing purposes. You can disable cookies in your browser settings.

9. User rights

You have the right to:

  • Request access to your data
  • Correct or delete your data
  • Restrict processing
  • Withdraw consent

10. International trips

Since Milan Elite Transfer provides services in Italy, Switzerland, and other European countries, data may be processed in connection with international trips.

11. Policy changes

We may update this policy. The current version is always available on the website.

12. Contact

If you have questions about privacy and data processing, you can contact us:

  • Email: via.horos@gmail.com
  • WhatsApp / Telegram

By using our website and services, you confirm your agreement with this policy.